Is shopping with iovus secure?
Yes, when you choose to make a payment the relevant gateway system stores your credit card data, which is encrypted through the Payment Card Industry Data Securty Standard (PCI-DSS), a joint effort of brands like Visa, MasterCard, American Express and Discover. Your transaction data is stored only as long as is necessary, and once complete is deleted.
UK & European delivery
Approximate guide to International shipping International shipping is calculated on weight, size and value of your order, so options may vary depending on purchases. The most accurate way to see is via the checkout and entering your delivery address and country.
What is direct despatch & dropshipping?
How late can I place my order?
I’m not in to receive my delivery
Delivery carriers will normally leave you a ‘failed delivery’ card and some will attempt delivery to a neighbour, otherwise they’ll return your parcel to your Local Sorting Office for collection typically within 18 days.
Something is missing from my order
How can I cancel my order?
Do you include invoices with the order?
The item is faulty — do you offer free returns?
If the product arrives damaged or is faulty, you must contact us at firstname.lastname@example.org within 48 hours of delivery. We will then arrange directly with the supplier for a replacement to be delivered and the damaged item to be collected.
Generally you will pay the cost of returns, unless the goods prove to be faulty on receipt or fail during a warranty period. We are unable to accept unwanted orders that are returned outside of 30 days.
For International Orders:
If you live outside the UK please contact us at email@example.com
For Products delivered by our approved suppliers
If the product becomes faulty during its warranty period, then the manufacturer will offer a repair service. If the item cannot be repaired, then a replacement product will be provided. please contact us at firstname.lastname@example.org
If you have a Boneco product with a technical issue, please call the dedicated Boneco UK FREEPHONE 00800 0595 0595 or email: Boneco_support@agxuk.com.
Specific supplier returns:
Some of our returns are handled directly by our suppliers. For Boneco products contact their dedicated FREEPHONE UK service support number 00800 8595 8595 who guide you through the process.
Can I exchange my item for something else?
I have an iovus voucher or Defence Discount Service code — how do I redeem it?
What plugs are electrical goods supplied with?
All our electrical products are supplied with the standard UK 3 pin plug.